<h1>Contact</h1>
<h2>Email</h2>
<p>Write to <a href="mailto:support@readyhall.com">support@readyhall.com</a>.</p>
<h2>Support hours</h2>
<p>Weekdays 9:00–17:00 US Pacific. Event-day coverage is best-effort.</p>
<p>We do <strong>not</strong> promise 24/7 live human support. On event days we provide <strong>best-effort</strong> assistance during support hours. For platform status, see the <a href="https://ukedl.betteruptime.com">status page</a>; for urgent incident updates, email <a href="mailto:support@readyhall.com">support@readyhall.com</a>.</p>
<h2>What to include</h2>
<ul>
<li>Your organization or event name (if relevant)</li>
<li>Whether the event is live today</li>
<li>Steps to reproduce and screenshots when useful</li>
</ul>
<h2>Before you email</h2>
<p>Two assistants may answer faster than we can:</p>
<ul>
<li>The <strong>Event assistant</strong> answers attendee questions about a specific event — when a session is, where a room is, what's on after lunch — from that event's own schedule, maps, and FAQ.</li>
<li>The <strong>Setup assistant</strong> answers organizer questions about building an event and names the next step you haven't finished.</li>
</ul>
<p>See <a href="/help/ai-assistants">Use the AI assistants</a>. For anything they decline, or anything about billing, your account, or a bug, email us — that's what the address above is for.</p>

# Contact

## Email

Write to [support@readyhall.com](mailto:support@readyhall.com).

## Support hours

Weekdays 9:00–17:00 US Pacific. Event-day coverage is best-effort.

We do **not** promise 24/7 live human support. On event days we provide **best-effort** assistance during support hours. For platform status, see the [status page](https://ukedl.betteruptime.com); for urgent incident updates, email [support@readyhall.com](mailto:support@readyhall.com).

## What to include

- Your organization or event name (if relevant)
- Whether the event is live today
- Steps to reproduce and screenshots when useful

## Before you email

Two assistants may answer faster than we can:

- The **Event assistant** answers attendee questions about a specific event — when a session is, where a room is, what's on after lunch — from that event's own schedule, maps, and FAQ.
- The **Setup assistant** answers organizer questions about building an event and names the next step you haven't finished.

See [Use the AI assistants](/help/ai-assistants). For anything they decline, or anything about billing, your account, or a bug, email us — that's what the address above is for.


How to reach support — email and honest support hours.