Attendee FAQ
Everything you need as an attendee — joining, your schedule, check-in, and certificates — in one place.
How do I join an event?
Open the link your organizer shared — usually /e/event-slug or an invite URL. Sign in (or create an account), then use Agenda and My Schedule.
Do I need a mobile app?
No. Readyhall works in the browser on phone and desktop.
Is there an app to download?
No. Open the event link in your phone's browser. To get an icon: iPhone Safari, tap Share then Add to Home Screen; Android Chrome, tap the menu then Add to Home screen (or accept the install banner). It then opens full-screen and can send announcements as notifications if you allow them.
Where is the schedule?
After you join, open the dashboard. Agenda shows the full program; save sessions to build My Schedule.
Which timezone are the times in?
Session times can show in the event's timezone or yours — use the toggle on the Agenda.
Can I see what a session is about without leaving the Agenda?
Yes. On a computer, hover a session and a panel opens beside it with the description, the speakers, any papers (an Abstract label above each abstract), and any materials; click the session to pin the panel open. Esc or the × in its corner closes it and puts you back on the card you came from. On a phone, a narrow window, or any touch screen, the same panel opens as a sheet from the bottom of the screen instead — there's no room to put it beside a card.
Where are the slides?
On the session, if the organizer shared them. A session whose presenter has shared something carries a quiet Slides hint on its Agenda card; the hint isn't a link, so open the session panel to get at the files. In there each one is a chip you can click, labeled with whatever the organizer called it and showing the file size.
Two reasons you might not find them. The organizer shares each file or link deliberately, one at a time, so a presenter's deck existing doesn't mean it was published. And some events only open materials to people who joined — there you'll see Slides available to attendees with a link to sign in.
How do I narrow the Agenda down?
On a wide screen the filter rail runs down the side of the Agenda. On a narrower one, the Filters button opens the same list as a sheet, with a count on it when something is already filtering. At the top is a search box and the day chips, then the sections your event actually uses: Filter by format, Filter by track, Filter by room, and Speaker. Format, track, and room let you tick several at once. Below them sit Has slides or materials and, on the in-app Agenda, My schedule only. Clear all appears as soon as anything is on.
A section only appears when the event has something to put in it, so an event with one room never shows a room filter.
Every filter you set is written into the page address, so copying the URL out of the address bar shares exactly the view you're looking at. Back and refresh both keep your filters.
Why does the Agenda ask me to pick one session?
If your organizer enabled breakout choices, the Agenda asks you to pick one session per breakout block.
What is the Event assistant?
If your organizer enabled it, a chat button on event pages opens the Event assistant — a wayfinder for that event only. Ask "when is X", "where is room 201", or "what's on after lunch"; it answers from that event's schedule, rooms, maps, and organizer FAQ, and links you to the session or map. It declines questions outside the event's data rather than guessing.
Where is my check-in QR?
If your organizer enabled check-in, your personal QR sits at the top of Profile, labeled Event check-in QR. Show it at registration. Staff can also type the same code by hand.
How do certificates arrive?
If your organizer issues certificates, you get an email with a download link — not a PDF attached to the message. Anyone can confirm a certificate on the public /verify page. You can also download from your event profile after the event.
What does a registration fee notice mean?
If the organizer published a fee, the notice is informational: pay via their link or instructions (card, purchase order, or check). Readyhall never takes the money. Your status — unpaid, PO on file, paid, waived, or refunded — is recorded only by the organizer.
What is a note from the presenter?
A presenter can send a short note to everyone who joined their session. It arrives as a notification whose title is Note from the presenter's name about the session title, and the same text is on the session page under From the presenter, newest first. It is plain text. It is not an email, and it is not a private message. For a one-to-one conversation, use Messages.
Can I message other attendees?
Only if your organizer enabled messaging or community features for that event. Disabled features do not appear in the navigation. See Use Community for the five Community channels.
Who do I contact for event questions?
Ask your event organizer first (they control the program and invites). For product issues, email support@readyhall.com.